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FAQ
Frequently Asked Questions
   
How much does delivery cost?
 
Post & Packing is FREE to all UK destinations subject to a minimum £10 order value. There are no hidden charges, the price you see is the price you pay once you have qualified with a minimum order value.
 
How long does delivery take?
 
Most orders are processed and dispatched between 1pm-3pm*. Your order will be sent via 1st class Royal Mail and normally takes 1-2working days for delivery. Orders made after 3pm will be sent on the following days post. Orders placed over the Weekend will be dispatched on Monday.
 
Should your order not arrive within 2-3 working days we are required to wait 10 working days before we are able to assume the items have been 'Lost in Post' Only after 10 working days are we able to offer a resend or a refund.
 
*Please allow extra time for items that are out of stock you can check this by viewing 'more details' on your product.
 
Do your prices include VAT/Taxes?
 
For the UK and the Republic of Ireland, all prices displayed are full VAT inclusive!!
 
Is this site secure?
 
Yes. All areas of this site that requires you to input your payment information are secure. Any passwords you use are also encrypted.
 
Only part of my order has arrived?
 
Dont panic! Incartridge.Co.UK will sometimes send part orders out.In this situation the client would have been informed of expected delivery for balance and will be sent ASAP.
 
I am having trouble ordering, what should I do?
 
The most likely cause for this is your browser settings. Please make sure that you have both cookies and javascript enabled. It is also a good idea to delete your temporary internet files.
 
My printer is US spec. Will cartridges from this site work in my printer?
 
You will need to check your printer manual for compatibility, in most cases the European cartridges that we sell will not work with US machines, however if you would like us to persue obtaining the correct cartridge configuration this would be possible as my overseas supplier manufactures large quantities for the US market.Our main concern is the initial delivery.
 
What should I do if I need to return something?
 
We hope you are completely satisfied with our service and products. However should you need to return any items please email us at: info@incartridge.co.uk
 
We offer a 14-day refund or exchange policy based on the following conditions: Our Freepost address is as follows:
 
11, Copley gdns.,
Sprotbrough,
Doncaster,
South yorks.,
DN5 7JH.
 
Please include a small note with your order number and a small explanation to make the query easier to track.
 
When returning any goods, proof of return postage must be obtained. Failure to do so could result in the loss of items, which Incartridge.Co. UK. cannot be held responsible for. We must therefore ask that upon Receipt, you please check the box/pack Ref, before opening to insure the product is as you specified.
 
All returned goods will be tested. If no fault is found the item/s will be returned to you. You will be charged returns postage.
 
If problems persist, please email us,info@incartridge.co.uk







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* Brand names, trademarks and logos are the property of their respective owners and in the case of compatible and remanufactured products, model designations are referred to for descriptive and compatibility purposes only. These products are not in any way associated with any OEM.

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